Last updated: March 1, 2023

RETURNS POLICY FOR IN-STORE PURCHASES

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1. Special Orders. Any in-store purchase of an item not stocked in our stores is considered a Special Order. Generally, you get a Special Price for Special Orders, partly in consideration of our cancellation and return policy. When you place a Special Order, it must be prepaid in full (like an Amazon purchase). We will call you when it arrives at your store of choice, or email notification & tracking if it is shipping directly to you. Once Special Orders are placed, any and all Special Orders are Non-Cancellable and Non-Returnable (NCNR).

2. When you purchase in the store, and leave with it, you own it. If you decide later that you don't want it for any reason at all, give it to someone or sell it on craigslist. We do not accept returns for Special Orders nor for many stocked items including but not limited to: grow light lamps, electronic items, measurement tools and instruments, organic nutrients, microbials, potting soils, and other perishable products. If you want to return something other than aforementioned product types, that was purchased in the store, and is still in the original packaging, and the packaging is in like-new condition, then we will not unreasonably refuse to accept a return.

3. If you buy it, and you own it, and it breaks, then we may be able to help process a warranty claim. If it was misuse or abuse, please just own that and buy a new one if it got broken that way. If it is warranty related, like an LED light malfunctioning, email us and we'll walk you through the RMA process for that particular product. info@growbigogh.com. Generally for local in-store clients, we aim to swap you for the same or similar product immediately, and handle the return to vendor.

4. For any returns or warranty exchanges, you must have the original receipt. If your original purchase was recorded and maintained in our POS system then we can look it up and re-print the receipt. It is your responsibility to provide an account name at time of purchase if you wish to have your purchase recorded for warranty/return lookup purposes.  

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RETURNS POLICY FOR ONLINE STORE PURCHASES

1. If you buy it, and we ship it, you own it. If you decide later that you don't want it for any reason at all, give it to someone or sell it on craigslist. We don't accept returns for online purchases. Any companies that still do must charge extra to everyone for the cost of returns, even if you don't return items yourself you are paying for the other people that do. In our case, you get a great price since we're not adding a bunch of overhead to deal with the people who order the wrong stuff and figure it out after they bought it.

2. If you buy it, and we don't yet ship it, you can cancel up until we have the product pulled/packed or ordered-in for kitting. So please CALL US  ASAP within the same business day, if you placed an order by mistake or if you have buyers' remorse that happens on occasion. If you wait more than a few hours during a weekday, chances are we have already shipped it.

3. If you buy it, and you own it, and it breaks, then we may be able to help process a warranty claim. If it was misuse or abuse, please just own that and buy a new one if it got broken that way. If it is warranty related, like an LED light malfunctioning, email us and we'll walk you through the RMA process for that particular product. info@growbigogh.com

4. For any returns to GrowBIG, you must have an RMA # issued by GrowBIG. That RMA # will also dictate which distribution center the product is to be shipped to. Products returned without an RMA, or to the wrong distribution center, will be rejected. Any shipping fees incurred are the responsibility of the customer.

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